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Impact Consultants is making a lasting entrance into the UK with the addition of Juliette Thorpe to its team! Juliette Thorpe’s arrival at Impact Consultants presents an ideal opportunity to review the current dynamics of the tourism, travel, and transport sectors in the United Kingdom, a market undergoing significant changes. The UK has always been an attractive country for tourism, and 2024 marks the year of its post-pandemic renaissance. With a contribution to the British economy of £252 billion in 2023 (11% of GDP), the tourism sector has finally recovered and surpassed its pre-pandemic levels (£248 billion in 2019). Following Brexit, the Covid crisis, and recently, the rise in interest rates and overall costs, Britons are turning to domestic holidays – « staycations ». In 2023, total domestic holiday spending reached £26 billion, alongside a noticeable decline in overseas travel (-23%). Only time will tell what the impact of the European Union’s imposed ETIAS tourist visa on British travelers will be. Alongside this domestic retreat, two other strong trends are sustainability and the environment. Whether in transportation or hospitality, the British tourism market has seen the emergence of numerous eco-friendly startups – from Byway to Ecohotels, Trees4Travel, and Weeva. This trend is confirmed in Business Travel, with 60% of British travel managers confirming that environmental issues are at the heart of their travel policy changes. This includes the creation of a sustainability award (Business Travel Sustainability Award won this year by BCD Travel). Business travel has always been a strong driver of the UK economy (over £27 billion by 2023), and its market has historically been fragmented, with numerous players offering a wide range of services, often grouped together in consortia such as Advantage or Focus Group. But recent years have seen the emergence of strong concentration movements, as illustrated by serial mergers/acquisitions – ReedMcKay & Navan, Travelperk & ClickTravel or AmexGBT & KDS/HRG/Egencia and the latest CWT. These far-reaching changes are sure to create a real call for new entrants to the UK and European markets in general. Innovation with new technologies such as AI will be a challenge in this ever-changing business travel landscape. The global market for generative AI in Travel was estimated at 632 million USD in 2022, and is expected to grow 6-fold by 2032. Another structural point of the English market is the liberalization of its transport systems. With the 1968 Transport Act, the UK was the first country to liberalize its railways. But as the rest of Europe follows its lead and opens its railways to competition, the British public revolts against poor and expensive transport services with repeated strikes, and the government fails to find adequate responses (Great British Railway – GBR – project put on hold). Finally, it is essential to highlight that the UK remains at the forefront of air transport, housing two giants of the sector: the IAG group and EasyJet, thus consolidating its position as a leader in European and global air transport. In this context of renewal and evolution, IMPACT CONSULTANTS is expanding its footprint in the UK with the arrival of Juliette Thorpe as a Senior Consultant! With over 25 years of experience in B2B and Tech, including 16 years dedicated to Business Travel, Juliette is a recognized expert in project management, transformation, commercial development, and partnerships in the TMC, Rail, and Hospitality sectors. Her expertise, gained from giants of the Travel industry such as Egencia and American Express Global Business Travel, strengthens our team with the ambition to build lasting partnerships and support travel industry players internationally in their growth challenges, Now and for the Long Haul! Signed Juliette x IMPACT CONSULTANTS Partagez cette page

océane recorbet OCEANE RECORBET Consultant #TRAVEL #COMMERCIAL #STARTUPS #STRATEGICMARKETING #OPERATIONALMARKETING #PROJECTMANAGEMENT  #CRM #ANALYSIS Specialized in the Travel sector, Océane has completed all her studies in the field and holds a Master 2 ESCAET. Océane has operational experience in customer relations, from prospecting to sales (Leclerc Voyages, Serendip), and account management training (Api & You). She has developed expertise in sales and marketing action plans, and sales tunnels. In this capacity, she is in charge of pre-sales at IMPACT CONSULTANTS, and masters CRM and growth marketing tools. She also assists numerous customers, from start-ups to major accounts, with sales diagnostics, design and action plans. Today, Océane brings a unique combination of operational knowledge and analytical skills, with expertise in project management, research, operational marketing and sales. Linkedin Partagez cette page

ALEXANDRE VEAU JOINS IMPACT CONSULTANTS AS A PARTNER TO SUPPORT ITS ACCELERATION OF GROWTH. IMPACT CONSULTANTS is a strategic and operational consulting firm specializing in the growth of players in the tourism, travel, mobility, hospitality, and healthcare sectors, both in France and internationally. With 20 years of experience in financial, commercial, and strategic roles at Expedia and Egencia, Alexandre has developed his own specialized consulting services for travel industry players. He now joins IMPACT CONSULTANTS as a Partner. During his time at Egencia, his focus and energy had a real impact, leading to significant results, including: Launching 13 new international sales points in 7 years Achieving a +50% increase in sales within the partner network in 5 years Integrating 5 acquisitions, creating a cumulative value of 2 billion euros in revenue In his role overseeing integration projects, he also gained strong expertise in pre and post-acquisition project management, as well as extensive knowledge of the financial, commercial, operational, and technical functions of organizations. Building on his successes and experiences, Alexandre has joined the IMPACT CONSULTANTS team to bring his cross-functional expertise to travel and leisure companies experiencing significant growth. He will also leverage his analytical skills and approach tailored to the challenges of organizations. His mission will include developing the IMPACT CONSULTANTS brand among travel and Travel Tech industry players in France and internationally, and supporting overall growth acceleration in specialized sectors: travel, tourism, leisure, transportation, mobility, and hospitality. His key areas of expertise will encompass preparing and executing growth plans, geographic expansion projects, mergers and acquisitions, business valuations, and structuring initiatives with a technological focus. For travel industry players, Alexandre will lead an initiative to assist in transformations related to new sources of NDC (New Distribution Capability) content. Alexandre Veau: “ By joining the IMPACT CONSULTANTS collective, I can now offer more services to a greater number of players wishing to accelerate their growth. In recent months, I have been able to appreciate, while working on different common missions, the singularity of the pragmatic approach of IMPACT CONSULTANTS, the responsiveness of consultants, and this ability to create a collective of experts around a customer problem. I look forward to getting more involved in this collective. “ Rodolphe Lenoir, co-founder of IMPACT CONSULTANTS: “We are pleased to strengthen ties with Alexandre in the IMPACT CONSULTANTS collective. Alexandre brings strong skills in the fields of travel tech, partnerships, international acquisitions. With Alexandre, we confirm our ambition to become the leading consultancy for the growth of travel players. “ Paul de Rosen, co-founder of IMPACT CONSULTANTS: “With Alexandre, we are now committed to a new phase of growth, especially internationally. We also want to welcome other Partners/Associates to complement our expertise, particularly in the areas of training, facilitation and customer and employee experience. “ IMPACT CONSULTANTSYour Growth Partner Now and for Long. Share this page

IMPACT CONSULTANTS AND MANUEL CHEVALLIER OPEN IMPACT CONSULTANTS IN MONACO Manuel Chevallier, income growth expert, launches Impact Consultants in Monaco. He gives us some thoughts on this laboratory that is the Principality for business, for Impact Consultants and its activity.Update on this winning trio: Manuel Chevallier, Impact Consultants and Monaco. An engineer by training, Manuel has spent a large part of his career in Travel/Tourism and in the stimulation of income through innovative levers: revenue management, management of distribution channels, digital transformation, cross-selling tools, etc. Today, he partners with Impact Consultants to further develop his business. Impact Consultants operates as an ecosystem of experts whose common goal is the growth of the companies they advise.In addition to the geographical complementarity existing between Monaco, the Côte d’Azur and Paris (the two regions being two very strong tourist poles), it seemed natural to Manuel to join Rodolphe Lenoir, one of the two co-founders of Impact – with whom he had collaborated at Air France – and whose dynamism he appreciates. The collective created by Impact Consultants also allows it to benefit from constant exchanges with its other members and partners, in a philosophy of professionalism, kindness and sharing.Their methods are based on their tools and agility: revenue management, and proven techniques of digitization, distribution, marketing. The idea is to help their clients break free from their industry vertical and seek transformation ideas elsewhere, in other sectors. Similar to Marie Curie, who had the idea of using physics methods to advance as a chemist, despite her initial training in chemistry. Impact Consultants, with strong expertise in travel, tourism, and mobility topics, aims to contribute to the transformations led by the Principality in these areas. Monaco is a unique laboratory due to its tourist, event, economic, and international appeal, all within an area of 2.2 square kilometers! Sustainable mobility is highly popular, as the country must manage the growth while facing numerous logistical constraints, such as managing the flow of people, parking, and public spaces, given that beyond the 35,000 residents, 40,000 people come to work there every day. Furthermore, the Monaco government has established the DITN (Interministerial Delegation for Digital Transition) with the goal of rapidly digitizing all government services (health, education, transportation, and administrative services) and supporting the digitalization of private companies in Monaco. Through financial support, the government encourages the digitalization efforts of Monaco-based companies with the help of local providers. Another key aspect of the Principality is its commitment to Corporate Social Responsibility (CSR). Prince Albert II’s great-great-grandfather was Albert I, who established the Oceanographic Museum and Institute of Monaco and expanded the Oceanographic Institute of Paris. Prince Albert II is deeply attached to this legacy, and every Monaco-based company is expected to implement an internal CSR strategy; it’s almost a sovereign matter. In this regard as well, Monaco serves as a fantastic laboratory for CSR strategy for Impact Consultants. With all these positive signals, it was only natural for Rodolphe Lenoir, Paul de Rosen, and Manuel Chevallier to come together and create Impact Consultants Monaco. To learn more, visit www.impactconsultants.mc. Share this page