TourMag: How will Covid-19 reshape the tourism industry?
TourMag interview with Rodolphe Lenoir .
Our interview with Rodolphe Lenoir, co-founder of Impact Consultants, highlights the current challenges facing business travel, including market consolidation, the impact of artificial intelligence, and the challenges of CSR. He highlights the importance of adaptability and diversification in capturing opportunities in a constantly evolving industry.
A range of crucial business travel issues were raised:
- Market consolidation: need of grouping companies together to boost competitiveness.
- Artificial intelligence: AI is seen as a key tool for improving efficiency and personalising services.
- Corporate social responsibility (CSR): The integration of sustainable practices is a major challenge.
- Adaptability and diversification: Companies need to remain flexible and explore new opportunities to thrive in a constantly changing environment.
« The main thing for companies is to have a plan, the ability to adapt and diversification options. It’s about being agile enough to seize opportunities. »
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